The full claims details are included in both the policy documents provided to your at time of puchase / in your confirmation email or can be found via the page: claims.
Unfortunately we can not help with claims directly, our underwriters will hold all details relating to any claims and we will not see this infomation. Should you have any queries relating to a claim on your hire car excess insurance please contact the claims department directly via the details found on any of your documentation or the claims page, they will be able to assist you further.
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